FREQUENTLY ASKED QUESTIONS
Get A Quick Answer
If you can't find the answer to your question below, simply send an email to firstname.lastname@example.org. We'd be happy to help!
Us & Our Studio
Where are you located?
We make everything in our studio at Hampton Station in the beautiful city of Greenville, SC. We don’t have a retail storefront, but you're welcome to say hi if you pop by when we're working.
Do you offer local pickup?
Yes! We offer pickup from our studio located at Hampton Station on most weekdays between 9a and 4:30p. You can select local pickup at checkout. Once you receive the notification that your order is ready, kindly let us know when you plan to come by so we can make sure we're here and ready to help you!
How do you pronounce Avryn?
The A is long like in lady. The "ryn" is pronounced like our South Carolina state bird–the wren!
Product Help & Care
Does the Card Wallet come with a Wristlet strap?
The Card Wallet and Wristlet strap are sold separately, allowing you to mix and match or buy separately as needed.
Friendly tip! If you are going to pair a Card Wallet with a Wristlet, choose "without keyring" when purchasing the wallet as the Wristlet strap already comes with a keyring.
Should I buy my Card Wallet with or without a keyring?
Great question! If you plan to pair your Card Wallet with a wristlet, you do not need to purchase it with a keyring.
All of our Wristlets come with a keyring, which you can attach directly to the wallet.
If you plan to use your Card Wallet without a Wristlet, we recommend getting it with a keyring so you can easily attach your keys.
Are some marks on the leather normal?
Yes. Leather is a natural material and may have small marks of character such as a darker spot or line original to the hide. Your items should not arrive with a defect such as a scratch or tear.
How do I care for the leather?
See our Leather Care blog post.
My key ring is bent, what do I do?
It should be fixable! Check out this blog post to see how!
Do you offer the screw lock ring by itself?
No. However if your Avryn Co. key ring has been lost or damaged, contact us about a replacement.
What is the standard orientation for personalization?
Wristlets: Initials (1-3 letters) will go across the wristlet, as seen in the SJP example on the Chestnut Brown wristlet. If it's an obvious 3-letter name such as AMY or more than 3 letters/numbers, personalization will go lengthwise along the wristlet such as the KATE example on the Chestnut Brown wristlet.
Key Tags: All personalization runs along the length of the tag.
Can you stamp my company logo into a wristlet or key tag?
Yes! In addition to the cost of the wristlets you order, there will be a small fee to cover the cost of having a custom stamp made. Contact us for more information.
Will you restock sold-out colors?
Generally, yes! But some colors are offered for a limited time. If a restock is planned we will share our best estimates of restock dates on the product page. Subscribe to our newsletter to be notified of restocks.
Do you offer discounts on bulk orders?
Yes! For orders of 10 or more, please contact us so we can chat.
Do you sell wholesale?
Contact us to discuss.
Shipping & Returns
How much is shipping?
We offer free shipping for all US orders $150 and over. For US orders under $150, standard shipping is $5.
Shipping for international orders will be calculated at checkout. Customers are responsible for any import duties/taxes and associated fees.
For more information review our full Shipping Policy.
What is your return policy?
We accept returns on returnable merchandise within 30 days of receiving your order. There is a $5 flat fee for US return labels. To start a return, contact us at email@example.com.
For more information review our full Refund Policy.
Sales & Discounts
Do you have a Black Friday sale?
We have a once-a-year sale to celebrate our birthday! Sign up for our newsletter to be the first to know.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Ask Us A Question
Couldn’t find the answer to your question? Simply send an email to firstname.lastname@example.org.
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