FREQUENTLY ASKED QUESTIONS
Get A Quick Answer
If you can't find the answer to your question below, simply send an email to info@avrynco.com. We'd be happy to help!
Us & Our Studio
Where are you located?
We make and ship our products from our studio located at:
Do you offer local pickup?
We do not currently offer local pickup or in-store shopping.
How do you pronounce Avryn?
The A is long like in lady. The "ryn" is pronounced like our South Carolina state bird–the wren!
Product Help & Care
How do I open the keyring?
Our custom-made Signature Locking Keyring combines effortless functionality with security and is easy to use—just pull down and swing open the gate, add or remove what you need, then swing it back and click it closed to keep your keys locked in place.
Check out the video on this page for a demonstration.
Does the Card Wallet come with a Wristlet strap?
The Card Wallet and Wristlet strap come together when purchased as a set ($90).
Card Wallets and Wristlets are also sold separately ($55 and $35 respectively), allowing you to mix and match or buy separately as needed.
Are some marks on the leather normal?
Yes. Leather is a natural material and may have small marks of character such as a darker spot or line original to the hide. Your items should not arrive with a defect such as a scratch or tear.
How do I care for the leather?
See our Leather Care blog post.
Do you offer the keyring by itself?
Yes! You can find all of our keyring hardware here.
Personalization
Can my items be personalized?
What is the standard orientation for personalization?
Wristlets: Initials (1-3 letters) will go across the wristlet, as seen in the SJP example on the Chestnut Brown wristlet. If it's an obvious 3-letter name such as AMY or more than 3 letters/numbers, personalization will go lengthwise along the wristlet such as the KATE example on the Chestnut Brown wristlet.
Key Tags: All personalization runs along the length of the tag.
Can you stamp my company logo into a wristlet or key tag?
Yes! We offer custom stamping for orders of 50+ items. Contact us for more information!
Orders
Do you offer discounts on bulk orders?
We offer bulk discounts on orders of 50+ items. Read more here.
Do you sell wholesale?
Yes! We're now on Faire. You can shop our Direct Link here!
Shipping & Returns
How much is shipping?
We offer free shipping for all US orders $150 and over. For US orders under $150, standard shipping is $5.
Shipping for international orders will be calculated at checkout. Customers are responsible for any import duties/taxes and associated fees.
For more information review our full Shipping Policy.
What is your return policy?
We accept returns on returnable merchandise within 30 days of receiving your order. There is a $5 flat fee for US return labels. To start a return, contact us at returns@avrynco.com.
For more information review our full Refund Policy.
Sales & Discounts
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions. Discount codes do work with our offer of free shipping on orders $150+.
Ask Us A Question
Couldn’t find the answer to your question? Simply send an email to info@avrynco.com.