FREQUENTLY ASKED QUESTIONS
Get A Quick Answer
If you can't find the answer to your question below, simply send an email to info@avrynco.com. We'd be happy to help!
Us & Our Studio
Where are you located?
Our studio is located at:
726F Lowndes Hill Road, Greenville, SC
If you're local, come say hi! We have a small retail space in our studio where you can shop all of our products locally in-store or you can order online for local pickup!
Do you offer local pickup?
Yes! We offer pickup from our studio located at 726F Lowndes Hill Rd on most weekdays between 9a and 4p. You can select local pickup at checkout. Once you receive the notification that your order is ready, kindly let us know when you plan to come by so we can make sure we're here and ready to help you!
How do you pronounce Avryn?
The A is long like in lady. The "ryn" is pronounced like our South Carolina state bird–the wren!
Product Help & Care
Does the Card Wallet come with a Wristlet strap?
The Card Wallet and Wristlet strap come together when purchased as a set ($90).
Card Wallets and Wristlets are also sold separately ($55 and $35 respectively), allowing you to mix and match or buy separately as needed.
Should I buy my Card Wallet with or without a keyring?
Great question! If you plan to pair your Card Wallet with a wristlet, you do not need to purchase it with a keyring.
All of our Wristlets come with a keyring, which you can attach directly to the wallet.
If you plan to use your Card Wallet without a Wristlet, we recommend getting it with a keyring so you can easily attach your keys.
Are some marks on the leather normal?
Yes. Leather is a natural material and may have small marks of character such as a darker spot or line original to the hide. Your items should not arrive with a defect such as a scratch or tear.
How do I care for the leather?
See our Leather Care blog post.
Do you offer the keyring by itself?
Yes! You can find our keyring hardware here, including the previous keyring (the oval screw lock keyring) and the new circular spring gate keyring!
Personalization
Can my items be personalized?
What is the standard orientation for personalization?
Wristlets: Initials (1-3 letters) will go across the wristlet, as seen in the SJP example on the Chestnut Brown wristlet. If it's an obvious 3-letter name such as AMY or more than 3 letters/numbers, personalization will go lengthwise along the wristlet such as the KATE example on the Chestnut Brown wristlet.
Key Tags: All personalization runs along the length of the tag.
Can you stamp my company logo into a wristlet or key tag?
Yes! We offer custom stamping for orders of 50+ items. Contact us for more information!
Orders
Will you restock sold-out colors?
Generally, yes! But some colors are offered for a limited time. If a restock is planned we will share our best estimates of restock dates on the product page. Subscribe to our newsletter to be notified of restocks.
Do you offer discounts on bulk orders?
We offer bulk discounts on orders of 50+ items. Read more here.
Do you sell wholesale?
Yes! We're now on Faire. You can shop our Direct Link here!
Shipping & Returns
How much is shipping?
We offer free shipping for all US orders $150 and over. For US orders under $150, standard shipping is $5.
Shipping for international orders will be calculated at checkout. Customers are responsible for any import duties/taxes and associated fees.
For more information review our full Shipping Policy.
What is your return policy?
We accept returns on returnable merchandise within 30 days of receiving your order. There is a $5 flat fee for US return labels. To start a return, contact us at returns@avrynco.com.
For more information review our full Refund Policy.
Sales & Discounts
Do you have a Black Friday sale?
No. We work hard to price our items fairly and not play the "price high to offer 'discounts'" game.
We do offer some holiday time savings opportunities to our newsletter subscribers and also have a once-a-year sitewide sale to celebrate our birthday in February!
Sign up for our newsletter to be in the loop about deals, new releases, and more!
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions. Discount codes do work with our offer of free shipping on orders $150+.
Ask Us A Question
Couldn’t find the answer to your question? Simply send an email to info@avrynco.com.